The Socio-Tecnical Factors in the Use of GIS at the Planning Departments of the Kuala Lumpur City Hall

Mohd Hussain, Mohd Ramzi and Johar, Foziah (2010) The Socio-Tecnical Factors in the Use of GIS at the Planning Departments of the Kuala Lumpur City Hall. Planning Malaysia, 8. pp. 67-100. ISSN 1675-6215


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The development of GIS has progressed dramatically in recent years and its use has proliferated in government planning departments in Malaysia. The majority of the information utilised for planning activities such as development control has a geographical component. The argument is that creating a successful GIS within planning organisation must be seen from a socio-technical rather than just a technical perspective. This paper presents an investigation on the use of GIS technology, specifcally at the Department of Urban Planning (DUP) and the Master Plan Department (MPD) in the Kuala Lumpur City Hall (KLCH) Malaysia. The paper employed a combination of a case study, a semi-structured interview, and a survey questionnaire and observations of the activities of the department. The fndings demonstrate that the skill, knowledge and training infuence the planning staff to use GIS effectively. It is proved that the manner in which these factors interact with the GIS determines the processes which affect the utilisation process of automated systems. The paper concludes that a situation of mutual dependency whereby the socio-technical factors infuence the utilisation of GIS and, at the same time, the technology has various impacts in terms of benefts and problems on the planning departments and staff involved. Thus, the identifcation of the socio-technical factors and the manner in which the users interact enables greater understanding of the processes affecting the effective use of GIS at the DUP and MPD, KLCH.

Item Type: Article
Uncontrolled Keywords: Effective use; GIS; Knowledge and training; Planning department; Skill; Socio-technical factors
Subjects: G Geography. Anthropology. Recreation > GE Environmental Sciences
H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Built Environment > Urban and Regional Planning
Depositing User: Norazreen Ismail
Date Deposited: 13 Nov 2014 03:19
Last Modified: 13 Nov 2014 03:19

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